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FAQs about purchase

Q: After I purchase how long does it take to receive the activation code?

A: Once you complete the online order, you were supposed to receive an email with the order information and activation code from our payment processor Avangate. Please allow a few minutes for the auto-generated license message to reach your inbox.

Check the spam folder if you could not find the license retrieval email, or please feel free to contact us if you do not get the email with your order number or email address.

Note: Please make sure the email address you entered is correct.

Q: Can I use one activation code of your software on multiple USB drivers and external hard drives?

A: You will get one activation code if you purchase a set of USB Encryptor. The one code includes 10 activation times, that is, you can use it on 10 USB drives and external hard drives at most.

With the 10 times used up, you will have to purchase the program if you continue to activate more USB drives. (Note: If your drive is formatted or damaged, it needs to be activated again.)

Q: How do I the activation code after receiving it?

A: Start USB Encryptor, click the Activate button, copy and paste your activation code to the program, and then click the Activate button. Please note that this is done with internet connection.
If your computer cannot connect to the internet, contact us by providing your Disk ID and activation code, and we will send an offline activation code to you.

Q: Can I use the activaion code again if I replace the USB drive or external hard drive?

A: Yes. A set of USB Encryptor includes 10 activation times.If you replace a USB drive or external hard drive, just activate it again using the activation code.

Q: What is Disk ID? Where can I find it?

A: Disk ID is the hardware signature characterizing the partition where USB Encryptor is located. Each partition has its unique signature and it changes when partition is altered or formatted.

For USB Encryptor, click the Activate button, and there is a string started with UE, which is your Disk ID.