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FAQs about purchase

Q: When and how can I get the activation code I ordered?

A: Once you complete the online order, you were supposed to receive an email with the order information and activation code from our payment processor Avangate. Please allow a few minutes for the auto-generated license message to reach your inbox.

Check the spam folder if you could not find the license retrieval email, or please feel free to contact us if you do not get the email with your order number or email address.

Note: Please make sure the email address you entered is correct.

Q: Can I use one activation code of your software on multiple computers?

A: No. One activaion code of our software can be used on one computer only. If you want to use on multiple computers, you need to purchase more codes. Our price is favorable, for the more you purchase, the lower the price is.

Q: How do I use the activation code after receiving it?

A: Start PC Monitor Expert, click 'Buy Now', copy and paste your activation code to the program, and then click the Activate button. Please note that this is done with internet connection. If your computer cannot connect to the internet, contact us by providing your machine code and activation code, and we will send an offline activation code to you.

Q: How to get the activation code after I paid successfully? What if I don't receive it?

A: If you make an online payment such as online banking or PayPal, our system will automatically send you the activation code to your e-mail.
If you make a wire transfer, you should send us your remittance advice after payment. We will send you the activation code once we confirmed.
However, if you haven't received the activation code, please contact us with your purchase information in time and we will send it to you once again.