How can we help you?

FAQs about usage

Q: What if I forget the password of a diamond-encrypted file/folder?

A: Unfortunately we are not able to help you retrieve your password if you forget it. Only entering the correct password you can open and decrypt the file or folder.

Q: What if I forget the amdin password of USB Encryptor?

A: Enter SOS in the password box and click OK, then copy your activation code and paste it in the pop-up window. After that the software will prompt your admin password.