Solutions:
1. Upgrade to the latest verison of software. Click here to download the latest version.
Start
Best Folder Encryptor after successful installation, click the Tools button. For trial version
users,
select "Regular Scan for Flash- and Hiding-Encrypted Folder", while for full version users,
select
Flash- and Hiding- Encrypted Folders[First Aid Center].
2. Check the disk where your encrypted folder locates. Click here to view the tutorials.
Causes could be:
1. The encrypted folder has been moved
The "folder" left after Flash Encryption is just a shortcut about 1KB in size, with which we can
open
and decrypt Flash-encrypted folder.
Therefore, Flash-encrypted folders are prevented from deletion, copy and movement. Even if you
have
moved, what you moved it is the shortcut. The real encrypted folder is still in the original
location.
So you will receive such a prompt if you moved a Flash-encrypted folder to another partition. In
this
case, you only need to open Best Folder Encryptor, select the encryption record and decrypt it.
However,
if you format the original partition, your data will be lost.
If you move an encrypted folder to another location in the same partition, you can still use it
as
usual. However, when you decrypt it, you will find the folder is decrypted to the original
location
where it is encrypted or to the root directory of the partition.
2. The system format of the partition where the Flash-/Hiding-encrypted folder locates has
been
changed
Flash and Hidden Encryption are performed based on the system format of the partition where the
target
folder locates. If you convert the system format, when you try to open a Flash- or
Hiding-encrypted
folder, you will see prompts such as “Encrypted data is not found”. This can be solved by
converting the
system format to the original one, or solve the problem with "First Aid Center" in full version
software.
Note: It is risky to convert a partition system format. You are suggested to decrypt first and
then
convert.
3. Incompatible software versions
If your folder is encrypted with a very old version of the software, then you upgrade it to the
latest
version, and this kind of problem usually happens. If it is really such a situation, you can
either
reinstall the old version with which you encrypted your folder, or you can get help from the
full
version's First Aid Center.
4. Incompatible operating system
If you encrypt your folder on XP or Vista system, you upgrade your system to Vista SP1, Vista
SP2 or Win
7, or conversey, this above-mentioned situation may occur.
Solutions: Restore to the operating system with which you encrypt your folder, or use First Aid
Center
in full verison.
5. Disk damage
Logical errors occurring in the disk can cause an encrypted folder to be lost. Your data may be
recovered with a recovery tool.
6. Take data that has already been decrypted as still encrypted data
Note: Please search the folder in the partition where you encrypt it.
7. Virus Scanning Security Tips
Some security software change the information of your encrypted folder, which leads to the
problem.
Please try to solve the problem using First Aid Center in full version .
Besides, due to the special nature of Flash- and Hidding-encrypted folders, you are suggested to
decrypt
all of them BEFORE reinstalling or restoring the system.
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