What if I forget the password of Full- , Diamond- , and Portable-encrypted folders?

Unfortunately we are not able to help you retrieve your password if you forget it. Only entering the correct password you can open and decrypt the folder.

These three encryption types encrypt the data in your folder into a ciphertext with the password you set. Only entering the correct password you can decrypt it, so please keep the password firmly in your mind if you use one of the three encryption types.

Try the following methods to help you remeber your password:

1. Case sensitive: Many wrong password errors are actually wrong case errors, so make sure to enter each character in your password in the proper case.

2. Width sensitive: Change between full-width and half-width characters and symbols.

3. Wrong password: Try your commonly used passwords.

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