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What if I forget the password of an encrypted file?

Once a file is Portable- or Diamond encrypted it cannot be opened and decrypted without the correct password, and we will not be able to help you retrieve your password.

This is because the file has been encypted into a ciphertext with the password you set. Only entering the password you can decrypt it, so please keep the password firmly in your mind.

  • Previous: What if I forget the password of Full- , Diamond- , and Portable-encrypted folders?
  • Next: It prompts "Encrypted data is not found" when I open/unprotect a Password-protected folder or I cannot find the Hiding-protected folder in the software. What should I do?
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  • What if I am prompted "wrong password" when I decrypt a folder or file?
  • What if an encrypted file or folder cannot be opened after decryption?
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